Refund policy

BAWANE ROYALE – Return, Replacement & Refund Policy

At bawane royale, every piece of jewellery is carefully inspected and securely packed before dispatch. We are committed to delivering quality products and a trustworthy shopping experience.

Return & Refund Policy

To maintain product hygiene, quality standards, and fairness for all customers, bawane royale does not accept returns or refunds for personal preferences, including but not limited to:

  • Change of mind after placing the order

  • Product not liked after delivery

  • Ordering by mistake

  • No longer wanting the product

  • Personal preference regarding design, finish, or appearance

  • Gift no longer required

As our products are carefully quality-checked before dispatch, returns and refunds are not available for the above reasons.

Eligible Cases for Replacement

A replacement will be provided only if:

  • You receive the wrong product.

  • The product arrives damaged during transit.

  • The product has a verified manufacturing defect.

Reporting Time

  • Any issue must be reported within 24 hours of delivery.

  • Requests received after this period may not be eligible for replacement.

Mandatory Unboxing Video

To process any claim for a wrong, damaged, or defective product, an uninterrupted unboxing video is mandatory.

The video must:

  • Start before opening the sealed package.

  • Clearly show the shipping label.

  • Show the parcel being opened continuously without cuts or edits.

  • Clearly display the issue with the product.

Claims submitted without a valid unboxing video may not be approved.

Replacement Process

  • Once your request is received, our team will verify the details.

  • If the claim is approved, we will arrange a replacement at no additional cost.

  • If the same product is unavailable, we may offer an equivalent replacement or a refund to the original payment method.

Non-Eligible Cases

Replacement or refund will not be provided if:

  • The product has been used, worn, scratched, altered, or damaged after delivery.

  • The original packaging, tags, or accessories are missing.

  • The request is made after the specified reporting period.

  • The issue is based solely on personal preference or change of mind.

Cancellation Policy

  • Orders can be cancelled only before they are packed or dispatched.

  • Once an order has been dispatched, cancellation requests cannot be accepted.

Final Decision

Cart Mahal reserves the right to approve or reject any replacement or refund request after verifying the evidence provided. The decision of bawane royale shall be final in accordance with this policy.

Thank you for shopping with bawane royale. We sincerely appreciate your trust and support.